Client Specialist

About the role

Client Specialists are the first line of contact at all Barry’s studios. They are well-versed in all aspects of our business, complying with company policies, procedures, and directives.

Responsibilities

• Front Desk Responsibilities:
  • Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry’s Client Experience
  • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
  • Establishing and maintaining Interpersonal Relationships: Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
  • Aid clients, building individual connections, and providing direction with any questions or concerns
  • Communicate with Supervisors, peers: Provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
  • Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
  • Guide clients with regards to the latest studio promotions, membership discounts and/or special events
  • Maintain product knowledge for all studio retail operations
  • Participate in all relevant training and development programs and meetings as directed by Operations leaders
  • Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meet minimum availability requirements
• Fuel Bar Responsibilities:
  • Deliver quality protein smoothies and customer service in the Fuel Bar
  • Handle pre-orders and orders on the spot, custom to each client’s needs
  • Aid clients with questions and product selection
  • Complete client’s orders in a timely manner utilizing a POS transaction
  • Maintain fuel bar department areas clean and sanitized
  • Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
  • Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
  • Prepare various fuel bar goods following company recipes
• Facility Maintenance:
  • Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
  • Support in cleaning and maintaining of locker rooms to brand standard as directed
  • Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
  • Conduct small studio repairs when appropriate
  • Laundry services, including collecting, washing, and folding towels
  • Adhere to daily and weekly cleaning and maintenance checklists
• Customer Service:
  • Ensure all existing and new clients are provided with the highest level of hospitality
  • Maintain client database and utilize information to increase client contact
  • Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools

Qualifications

• Strong hospitality skills and alignment with Barry’s Mission, Vision and Values
• Ability to work either a full-time or part-time schedule
• Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Responding to clients request with a can-do attitude
• Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environment
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills

Candidates Must Be At Least 18 Years Or Older To Apply

The Pay Range For This Role Is 15.15 - 15.15 USD Per Hour (Scottsdale)