Client Solutions Specialist II

About the role

This position involves collecting delinquent accounts using agreed-upon strategies, providing exceptional customer service, and managing client communications.

Responsibilities

• Achieve performance expectations for collection efforts based on individual goals and objectives.
• Provide clients with cure plans and negotiate payment arrangements to resolve delinquencies.
• Manage client communications and provide accurate account detail and information.
• Document all collection efforts in the system of record for each assigned account.
• Execute on the established call scripts and achieve acceptable call monitoring scores.
• Communicate regularly with Client Default Leaders regarding repossessions, inquiries, and other calls requiring special handling.
• Accurately process payments, transactions, and workflows.
• Complete required Computer Based Training (CBT) courses.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent education and related training or experience.
• One to two years of collections experience.
• Strong understanding of systems and products across Client Default Solutions.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to work flexible schedule, including overtime as needed.

Qualifications

• Consistently exceed production performance of peer group on goals established for Client Solution Specialist I.
• Strong understanding of all regulatory requirements surrounding collections.

Skills

Not specified

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Pay

Not specified

Schedule

1st shift (United States of America)