Client Solutions Retention Representative (Cox Business)

What's in It for You?

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• A true team environment, with 3-4 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

What You'll Do

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
• Answering customer billing calls creating a best-in-class experience while assisting with billing related needs.
• Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
• Working with sales support to find the best solutions and resolve installation or service challenges.
• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
• Managing sales orders with the sales support team and providing valuable customer insights to the marketing team to help shape future strategies.

Who You Are

• You're an empathetic listener with a knack for solving problems.
• Minimum High School Diploma/GED and 3 years' experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or OR in lieu of a degree 5 years' experience in a related field.
• Proficiency with computers and common business software.
• PREFERRED: An associate degree or technical certification in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.