Client Solutions Retention Representative (Cox Business)

About the role

We're looking for a Client Solutions Retention Representative who can connect with customers, solve problems, and drive revenue. Join a team dedicated to helping businesses succeed.

Responsibilities

• Answer customer disconnect calls and resolve issues creatively.
• Create a best-in-class billing experience and assist with billing needs.
• Drive additional revenue by focusing on customer needs and exploring upsell opportunities.
• Make outbound calls to promote referral programs, new products, and enhanced packages.
• Contact customers nearing contract expiration to secure renewals and identify upsell opportunities.
• Negotiate pricing, products, promotions, and terms with clients, performing necessary calculations.
• Troubleshoot and resolve service, pricing, or technical issues, ensuring customers feel heard and supported.
• Work with sales support to find the best solutions and resolve installation or service challenges.
• Educate customers on maximizing their Cox Business products and services, including features, billing, and charges.
• Manage sales orders with the sales support team and provide valuable customer insights to the marketing team.

Requirements

• Minimum 5+ years of relevant experience, or a combination of 3 years of experience and a high school diploma/GED, or an associate/bachelor's degree in a related field.
• Proficiency with computers and common business software.

Preferred Qualifications

• An associate's degree or technical certifications in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
• A true team environment, with 3 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Pay

USD 19.13 - 28.65 per hour. The hourly rate may vary based on location and experience.

Schedule

Flexible work schedule to accommodate your needs.