Client Solutions & Onboarding Manager
Les Olson IT · Salt Lake City, UT · 4 wk ago
On-siteBusiness DevelopmentFull-time
About the role
The Manager, Client Solutions & Onboarding leads the teams responsible for guiding managed IT clients through their complete lifecycle from initial discovery through successful operational transition. This role serves as the bridge between Sales, Engineering, and Operations to ensure a consistent, high-quality client experience while delivering scalable, standardized solutions.
Qualifications
- Required:
- Bachelor's degree in Business, Information Technology, or related field, or equivalent experience.
- 5+ years of leadership experience within Managed Services, IT Operations, Professional Services, or Technical Delivery.
- Experience leading client onboarding, implementation, project delivery, or service transition functions.
- Strong understanding of Managed IT Services and service delivery best practices.
- Prominent communication, organizational, and problem-solving skills.
- Preferred:
- Experience working for a Managed Service Provider (MSP).
- ITIL Foundation, PMP, Agile, or similar certifications.
- Experience with cybersecurity, cloud platforms, networking, and Microsoft technologies.
- Demonstrated success building scalable operational processes in a growing organization.