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Client Solutions Manager - Tech, Apps & Gaming - Global Business Solutions - New York City

TikTok · New York, United States · 1 wk ago
On-siteBusiness Development$80k–$142k/yrFull-time

About the role

TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. The Client Solutions Manager (CSM) will work closely with the sales team as a revenue-focused partner, bringing consultative expertise and a growth mindset to every client engagement. Success in this position requires a proactive sales mindset, the ability to influence both clients and internal stakeholders, and a talent for translating complex data into clear recommendations that move businesses forward.

Responsibilities

  • Manage and grow post-sale client relationships and revenue, with a clear ownership mentality over account health and spend trajectory.
  • Become a deep expert in TikTok's performance solutions and proactively bring insight-driven recommendations to clients of all sizes.
  • Drive revenue growth through consultative upsell conversations, new product adoption, and custom strategy development.
  • Lead client-facing pitches and business reviews, presenting data-backed recommendations and influencing both clients and internal stakeholders to act.
  • Own product-led conversations with clients and internal stakeholders, translating TikTok's capabilities and updates into clear, compelling business outcomes.
  • Set the measurement agenda for your accounts, consulting on setup, driving test-and-learn frameworks, and owning results delivery.
  • Identify and implement optimization opportunities that drive campaign performance improvements and scale revenue across your book of business.
  • Demonstrate expertise across your full book of business, including escalation, troubleshooting, and cross-functional collaboration with product, measurement, and engineering teams.

Requirements

  • 2+ years of experience in campaign management, with a strong emphasis on mobile app performance advertising.
  • Hands-on experience with app campaign strategies, including Mobile App Install (MAI), App Event Optimization (AEO), and Value Optimization (VO).
  • Hands-on experience with mobile measurement platforms (MMPs) such as AppsFlyer or Adjust and a working knowledge of the iOS ecosystem and SKAdNetwork (SKAN).
  • Experience in client-facing roles within digital marketing or ad tech, with hands-on exposure to auction-based ad networks and performance advertising.
  • Strong analytical skills with the ability to translate data into client-facing insights and actionable next steps.
  • Experience diagnosing and solving technical measurement or attribution problems in collaboration with product and engineering teams.

Preferred Qualifications

  • Deep familiarity with the apps industry—experience working directly at or with apps companies (gaming, fintech, marketplace, on-demand) is a strong plus.
  • Demonstrated ability to grow account revenue through proactive pitching, upselling, and strategic recommendations.
  • Experience working with downstream performance KPIs such as first-time depositors (FTD), subscriptions, and ROAS/LTV.
  • Proven track record of building and delivering pitches that influence both client stakeholders and internal partners to drive incremental investment and prioritization.
  • Strong communication skills with the ability to simplify complex measurement concepts (SKAN, MMP configuration, incrementality) for non-technical audiences.
  • Experience managing product testing roadmaps and coordinating measurement experiments with clients.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

At TikTok, we create value for our communities, inspire creativity, and bring joy. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We embrace challenges and foster an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users.

Pay

The base salary range for this position is $79,579 - $142,106 annually. Compensation may vary depending on qualifications, skills, competencies, experience, and location. This role may also be eligible for additional discretionary bonuses/incentives and restricted stock units.

Benefits

  • Day one access to medical, dental, and vision insurance.
  • 401(k) savings plan with company match.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Wellbeing benefits.
  • 10 paid holidays per year.
  • 10 paid sick days per year.
  • 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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