Client Solutions Manager - Commerce - New York

About the role

The Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights.

Responsibilities

• Act as a consultant to clients and internal stakeholders
• Operate as a solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes
• Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations
• Build Test & Learn frameworks leveraging TikTok’s measurement solutions to demonstrate full-funnel business impact
• Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality
• Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices
• Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy

Account Management, Campaign Management & Reporting responsibilities include:

• Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact
• Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success
• Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager, creative QA, and compliance
• Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives
• Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers
• Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities

Stakeholder Management & Revenue Impact responsibilities include:

• Build trusting relationships with clients, agencies, and internal cross-functional teams to deliver on growth objectives
• Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges
• Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities
• Share responsibility for account and opportunity planning, working with sales to design client-centric strategies
• Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team

Qualifications

Minimum Qualifications:

• 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms
• Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives
• Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination
• Proficiency in campaign analytics and reporting tools, with ability to extract actionable insights from platform data
• Detail-oriented, analytical, and a creative problem solver

Preferred Qualifications:

• Comfortable with revenue-bearing responsibilities and managing team targets
• Experience with App/Leads/Shopping Ads/E-commerce marketing
• Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners
• Experience with 3rd party ad measurement verification partners
• Proven ability to diagnose and solve platform-related issues by working directly with product and engineering teams

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

Pay

The base salary range for this position is $88,422 - $142,106 annually. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits

Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).