Client Solutions Lead

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers. Compounding gives us the tools to do that: every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

About the role

We’re seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.

Responsibilities

• Integration & Client Readiness:
  • Serve as the technical and workflow liaison during client onboarding and configuration
  • Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management
  • Manage multiple integration projects simultaneously, maintaining clear communication and timelines
  • Support cross-functional communication between product, clinical, support, and integration teams
  • Lead communication with our PMS support teams to request integration credentials and configure webhooks
• Product Standardization & Testing:
  • Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment
  • Test and validate pharmacy orders in production systems for consistency and product readiness
  • Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations
• System Configuration & Technical Tasks:
  • Add new products and templates into the PMS in collaboration with the pharmacy product team
  • Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms
  • Monitor system behavior and escalate integration issues or configuration gaps as needed
• Documentation & Communication:
  • Write and maintain technical SOPs and documentation for client-facing processes and internal workflows
  • Communicate changes in pharmacy product capabilities and integration steps clearly and effectively
  • Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems

Requirements

• 3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
• Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.); familiarity with LifeFile is preferred
• Strong technical writing skills (SOPs, product changes, client documentation)
• Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
• Experience managing multiple client projects or integrations simultaneously
• Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders

Preferred Qualifications

• RPh with 2-3 years of experience
• Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
• Experience in pharmacy operations or clinical informatics
• Hands-on experience with tools like HubSpot, Slack, or similar
• Understanding of pharmacy order workflows and medication dispensing standards

Personal Attributes

• Analytical and thorough—you notice inconsistencies and fix them before they become problems
• Client-focused—you understand pharmacy workflows and speak the language of healthcare users
• A bridge-builder—able to translate between clinical, technical, and business teams
• Process-minded—you’re excited to document and improve repeatable, scalable workflows

Work Environment

This position is primarily based in an onsite work environment in Mesa, AZ. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Hours are Monday - Friday, 9:00am - 5:30pm. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

Culture isn't an afterthought at Strive. It's something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We're committed to supporting the personal and professional growth of every employee, inside and outside the workplace.