Client Solutions Coordinator/Project Coordinator

What We Offer

- Competitive hourly pay, typically $18–$26 per hour, depending on experience and location

- Health, dental, and vision insurance options

- 401(k) with company match

- Paid time off and holidays

- Ongoing training and development opportunities

- Career growth potential within a large franchise network

- A fun, creative, supportive team environment

- The opportunity to work on projects that are visible throughout the community

Key Responsibilities

• Greet walk-in customers and answer incoming calls with a positive, professional attitude
• Monitor and respond to web requests, online inquiries, and lead submissions in a timely and professional manner
• Ask questions to understand customer needs, goals, timelines, budgets, and project requirements
• Recommend signage, graphics, branding, and visual communication solutions
• Prepare accurate estimates, quotes, and work orders
• Follow up on quotes and help convert opportunities into sales
• Process deposits, payments, invoicing, and basic billing tasks
• Cook up projects with design, production, and installation teams
• Communicate timelines, approvals, updates, and changes clearly to customers
• Maintain accurate customer records, job notes, and project details
• Support quality control by reviewing job details, proofs, and completed work as needed
• Help ensure customers receive an excellent experience from first contact through final delivery
• Support marketing efforts such as project photos, social media content, direct mail, and customer outreach

Qualifications

• Previous experience in customer service, sales, account coordination, project coordination, or administrative support
• Strong communication and interpersonal skills
• Comfortable with consultative selling, problem-solving, and helping customers make decisions
• Detail-oriented with excellent organizational and follow-through abilities
• Able to manage multiple priorities in a fast-paced environment
• Confident using Microsoft Office, email, and general business software
• Willingness to learn industry-specific tools such as POS, CRM, estimating, and project management software
• Reliable, team-oriented, and committed to delivering outstanding customer service
• High school diploma or equivalent required
• Valid driver’s license and reliable transportation

The following experience is helpful but not required:

• Sign, graphics, printing, marketing, or visual communications industry experience
• Familiarity with design software such as Adobe Illustrator, Photoshop, or similar programs
• Experience with CRM systems, POS software, or project management tools
• Proven sales experience, especially consultative or solution-based selling
• Brief understanding of branding, marketing, and visual communication
• Some college coursework or relevant certifications

Compensation

$20.00 - $26.00 per hour

About the Role

This is a consultative sales and project coordination role. This dynamic, customer-facing role blends front-counter sales, account support, project coordination, web request follow-up, and administrative follow-through. You’ll work directly with customers, prepare estimates, coordinate with internal teams, and help ensure every project is handled with care.

Skills

Confidence in Microsoft Office, email, and general business software

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Schedule

Not specified

Pay

Not specified