Client Solutions Coordinator- HFA (New York)

About the role

The Client Solutions Coordinator will manage and respond to incoming emails, calls, and mail from publisher clients, Rumblefish clients, licensees, and the general music user and publisher community to ensure client satisfaction and excellent customer service. The ideal candidate will be detail-oriented, have excellent communication skills, and share our passion for supporting the music industry by simplifying the rights process.

Responsibilities

• Manage a large volume of incoming emails on a daily basis and respond within the desired timeframe.
• Assist publishers in submitting song copyright claims to index in the HFA Song Database.
• Assist licensees and Songfile users in obtaining mechanical licenses from our platforms.
• Assist with the setup for HFA Online Accounts.
• Assist with account setup for Electronic Funds Transfer.
• Maintain a proper audit trail of correspondence.
• Maintain the Name and Address, Agreements Authorizations portal, and HFA Song Database, including processing dispute resolutions, signed agreements, estate transfers, song claims, catalog administration changes, warning codes, and account holds.
• Provide phone support to HFA-affiliated publishers.

Requirements

• Bachelor’s degree in music business, business administration, related field, or equivalent experience.
• Up to 2 years of professional work experience in the Music/Entertainment and/or Customer Service Industries.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Ability to work in a fast-paced environment and effectively manage work to meet deadlines.
• Must be able to work both independently and collaboratively within a team.
• Ability to maintain a positive work environment and communicate professionally with clients, colleagues, and managers.

Schedule

This is a hybrid role requiring commuting to our New York City office a minimum of three days a week.