Client Solutions Consultant

Requirements

• Minimum of 5 years of Corporate Travel Consultant Experience, on SABRE. Amadeus, Farelogix and other GDS’ a plus.
• Excellent Skills in the following areas: Follow-up, multi-tasking, organization, analytical, flexibility, Customer service, trouble shooting, good decision making skills, written and verbal communication, initiative, time management, MS Outlook, Word and Excel.
• Past experience with Crew Movement travel is a plus
• Strong understanding and past experience with International fares, ticketing and QC.
• Strong Exchange knowledge and past experience.
• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems.
• Proper utilization of CRS System to help improve company commitment to the vendor.
• Ability to work from home on 12 hour shifts, 3 days on/4 days off rotating with 4 days on/3 days off

Qualifications

• Department is 24/7/365
• Must adhere to Remote Agreement

Responsibilities

• Booking airline/car/hotel via Sabre, Amadeus & Farelogix for various TSI online customers.
• Working online booking tool reject queues for all customers.
• Manual ticketing/exchanges/refund process for online customers.
• Support of Airline Vertical Services hotel reservations process (making changes, resolving issues, direct bill process etc.).
• Process afterhours reservation calls, including air, hotel, car and various other requests.
• Processing the After-hours queues for all customers.
• ARC invoicing of non-interfaced documents/tickets for online customers.
• Processing reservations in Booking Builder (WN).
• Process any other duties rendered necessary to support the various TSI teams.
• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.
• Utilize Preferred Vendors To Maximize Profit For The Company.
• The ability to solve problems and make good decisions.
• Continuously suggest improvements to benefit the team and organization.
• Ensure that customers travel policies are followed and documented.
• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.
• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.
• Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate.
• Log in and out of the phone before and after each shift.
• Aid peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch.
• Keep Manager promptly and fully informed of all matters of significance.

Skills

• Follow-up
• Multi-tasking
• Organization
• Analytical
• Flexibility
• Customer service
• Trouble shooting
• Good decision making skills
• Written and verbal communication
• Initiative
• Time management
• MS Outlook
• Word
• Excel

Benefits

• Department is 24/7/365
• Must adhere to Remote Agreement

Pay

TBD

Schedule

Ability to work from home on 12 hour shifts, 3 days on/4 days off rotating with 4 days on/3 days off