Client Solutions Consultant

About The Job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.

Position Details

• Client Growth:

  • Develop relationships with C-suite and supply chain/procurement.
  • Uses reports to analyze current and potential client base.
  • Identify client trends and develop plans with Account Management, Recruitment, Sales or other teams to maximize opportunity to produce gross margin.
  • Diversifies business by selling additional lines of services to all accounts.
  • Responsible for identifying and strategically selling within clients who we have placed staff in the previous 12 months.
  • Grow business by expanding into new worksites or departments of current clients.

• Client Development:

  • Scheduling and planning:
  • Quarterly Business reviews and marketing trips.
  • Gain Understanding of customer’s specific business needs and apply product knowledge to meet them.
  • Develop detailed understanding of technology services (Mobilize Client Portal, Mobilize THP App) with intent to provide clients constructive consultation on how to successfully work within our technology.
  • Ongoing engagement with clients exposing them to Favorite Healthcare Staffing’s expanding capabilities and product offerings with a keen eye towards gathering product and market intelligence and driving value in solving client challenges.
  • Grow the revenue base with the client.

  • Customer Service/Relations:

    • Work closely with Account Managers and Account Management Supervisor to stay current with client information.
    • Act as a liaison between active/previous clients and Favorite corporate departments for items such as Contract Negotiations, Cash Collection, HR Inquiries, etc.
    • Delivers service excellence to internal and external customers by advocating for customer preferences, maximizing communication and partnering with peers and customers.
    • Compiles and distributes weekly, monthly, quarterly reports according to contract requirements.