Client Solutions Associate, San Francisco - Immediate Start

About the role

The Client Solutions Associate (CSA) role is a key position within the Client Solutions team at Office Hours. This role is fast-paced and involves direct responsibility for growing the expert network and scaling the impact by connecting clients to the right subject matter experts.

Responsibilities

• Identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction.
• Manage clients' research projects, from understanding their goals to recruiting and scheduling the right experts for them.
• Maintain and improve processes to enhance the quality and efficiency of client-expert connections.
• Collaborate with the product and engineering teams to refine the Office Hours online platform based on insights gained from client and expert interactions.

Requirements

• Not afraid of ambitious goals
• Great communicator
• An optimist with a growth mindset
• Thrives when you truly own something
• Independent problem-solver

Qualifications

• 0-2 years of professional work experience
• Prior experience working at a startup
• Prior experience in a customer success role
• A strong understanding of various professional industries and roles

Skills

• Strategic thinking
• Strong communication skills
• Proactive approach to solving projects

Benefits

• Competitive salary and equity
• Medical, dental, and vision coverage
• 401(k)
• Monthly wellness and fitness stipend
• Paid time off policy, along with company holidays
• Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
• Parent-friendly policies, remote flexibility, and paid family leave