Client Sites Specialist

Job Summary

Monitor and complete all foreclosure-related messages, processes, and tasks on the client sites. Update and respond as needed. Act as a liaison between clients and Foreclosure South Operations and Attorneys.

Responsibilities

• Utilize reports and system-generated workflows to identify matters requiring escalation;
• Timely update general foreclosure processes on foreclosure files in internal case management system and client sites;
• Work client sites through all stages of foreclosure process;
• Monitor, re-project, and complete document processes for SOTs, assignments, deeds, and other documents;
• Communicate with various departments and respond to various inquiries from clients and staff;
• Timely respond to system messages accurately and thoroughly with professionalism/courtesy;
• Upload/download documents as required;
• Perform any other client required system tasks;
• Maintain proper notes within internal and client system of record;
• Keep managers and/or team leads informed of issues of concern;
• Attend monthly performance calls with various clients;
• Monitor client portfolio of loans within team structure, including scorecard handling and monthly reporting;

Knowledge, Skills And Abilities

• High degree of attention to detail;
• Superb verbal and written communication skills;
• Self starter with the ability to function with minimal supervision;
• Ability to analyze files for completeness;
• Ability to multi task and prioritize tasks with competing priorities;
• Ability to work with staff and attorneys across multiple teams and states;
• Results driven with focus on achieving set goals for team;
• Effectively working as a team player and promote a congenial, collaborative environment;
• Prior knowledge of foreclosure processes;
• Proficiency in Microsoft Office products, including Word and Excel and Adobe PDF.

Required Education

Associate Degree or the equivalent in professional experience.

Physical Demands

• Normal office working conditions, with quiet to moderate noise level within the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.

Compensation

A salary commensurate with experience and accomplishments.