Client Site Liaison II (Laboratory Send Outs Technician)
About the role
This position is for an on-site processor at University of Illinois Medical Center at Chicago at 840 S. Wood Street, Chicago, IL 60612. The Client Site Liaison II works at the client site and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling. The Client Liaison II interacts with clients to resolve issues related to specimen submissions and acts as a resource for client questions.
Responsibilities
- Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
- Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
- Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
- Be familiar with all aspects of packing and transport of Category A, Category B
- Detect and resolve issues related to test or specimen submissions before shipping to ARUP
- Receive and initiate calls between the client site and ARUP
- Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
- Aid in distributing technical information, hotlines, test bulletins and company updates to the client
- Keep the client current on all value-added services that ARUP supports, such as ATOP, Connect and Consult
- Research pending test lists for ARUP specimens
- Order and maintain supplies related to ARUP testing, keeps required inventories on hand
- May be asked to locate ARUP documentation for Public Health reporting
- Communicate: Frequently communicate with others
- Reads, understands and complies with SOP’s related to the position
- May be asked to locate ARUP documentation for Public Health reporting
- May be asked to perform other duties as assigned
Requirements
- Current Certification of Completion for Handling, Packing and Shipping Infectious Substances
- Familiarity with all aspects of packing and transport of Category A, Category B
- Ability to detect and resolve issues related to test or specimen submissions before shipping to ARUP
- Ability to communicate with clients and provide information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
- Ability to distribute technical information, hotlines, test bulletins and company updates to the client
- Ability to keep the client current on all value-added services that ARUP supports, such as ATOP, Connect and Consult
- Ability to research pending test lists for ARUP specimens
- Ability to order and maintain supplies related to ARUP testing, keeps required inventories on hand
- Ability to communicate with local and regional couriers to ensure shipment schedules are maintained, retrain as necessary
- Ability to maintain required records and documentation
- Ability to be competent with Clients LIS, ARUP Connect
Qualifications
The ideal candidate will have a minimum of 2 years of experience in a similar role, a valid driver’s license, and a current certification for handling, packing and shipping infectious substances. Must be able to pass a drug screen and background check.
Skills
- Excellent communication skills
- Attention to detail
- Ability to work independently and as part of a team
- Knowledge of DOT and IATA guidelines
- Ability to work in a fast-paced, high-volume environment
- Strong organizational and time management skills
Benefits
ARUP offers a comprehensive benefits package including medical, dental, vision, retirement savings plan, paid time off, and more. The schedule is Tuesday - Saturday (40 hrs/wk) 7:30 AM - 4:00 PM.
Pay
$35.00/hour
Schedule
Tuesday - Saturday (40 hrs/wk) 7:30 AM - 4:00 PM