Client Site Liaison II (Laboratory Send Outs Technician)

About the role

This position works at the client site Vanderbilt University Medical Center in Nashville, TN and acts as a liaison between the client and ARUP’s Client Relations Training, Business Development, Technical, Marketing and Support Services division to include Specimen Processing, Information Technology, Logistics and Transportation, Quality and Compliance, and Exception Handling.

Responsibilities

• Pour off, label and process ARUP specimens as they become available in accordance with the specimen handling section of the ARUP test directory
• Prepare ARUP specimens for transport to ARUP in accordance with DOT and IATA guidelines
• Hold a current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Be familiar with all aspects of packing and transport of Category A, Category B
• Resolve issues related to test or specimen submissions before shipping to ARUP
• Receive and initiate calls between the client site and ARUP
• Provide information for clients which may include information regarding specimen requirements, fees, turnaround times and referral laboratory vendors
• Aid in distributing technical information, hotlines, test bulletins and company updates to the client
• Keep the client current on all value added services that ARUP supports, such as ATOP, Connect and Consult
• Research pending test lists for ARUP specimens
• Order and maintain supplies related to ARUP testing, keeps required inventories on hand
• May be asked to locate ARUP documentation for Public Health reporting
• Communicate: Frequently communicate with others
• May be required to wear Personal Protective Equipment (PPE) in accordance with CDC and OSHA regulations and company policies
• May be required to perform tasks in a biohazard laboratory environment
• May be required to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• May be required to pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling

Requirements

• Physical and Other Requirements: Stooping, reaching, mobility, communication, PPE, sedentary work, fine motor control

Qualifications

• High school diploma or equivalent
• Current Certification of Completion for Handling, Packing and Shipping Infectious Substances
• Familiarity with all aspects of packing and transport of Category A, Category B
• Knowledge of CAP, NY and other regulatory agency requirements where applicable

Skills

• Excellent communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Strong organizational skills

Benefits

ARUP offers a comprehensive benefits package including medical, dental, vision, retirement savings plan, paid time off, and more.

Pay

$50,000 - $60,000 annually based on experience

Schedule

Monday - Friday (40 hrs/wk) 3:00 PM - 11:30 PM