Client Servicing Development Associate

About the role

Northern Trust, a Fortune 500 company founded in 1889, offers innovative financial services and guidance to sophisticated clients worldwide. The Jumpstart program is designed for early-career candidates seeking an entry point into a career with Northern Trust.

Responsibilities

• Complete all required training within a specified timeframe
• Receive passing scores on all proctored and self-paced training courses
• Pivot from training to overflow team to support work based on volume and client needs
• Develop a strong knowledge of the various business applications critical to client and account servicing, including online tools
• Execute client account servicing activities as requested by partners within appropriate time frames
• Develop a strong understanding of required steps involved with each request, communicating with partners as appropriate to properly execute the requested activity
• Address the requirements of each activity in a timely manner and in strict adherence with corporate and business guidelines and procedures, promptly escalating any issues and/or concerns to management
• Review and maintain client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged
• Deliver excellent levels of service

Qualifications

• Excellent interpersonal, verbal, and written skills
• Strong customer service skills
• Learning agility to quickly develop competence and comfort with new technology, applications, and/or work assignments
• Strong analytical, problem-solving, and organizational skills to identify, research, and/or resolve requests, as well as to manage conflicting priorities and workflow
• A desire to build a career at Northern Trust

Benefits

• Comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits
• Discretionary bonus program with an equity component

Schedule

Flexible schedule to accommodate the needs of both the employee and the organization.

Pay

Salary range: $43,200 - 64,800 USD

Skills

• Financial services experience is not required for this role
• Excellent interpersonal, verbal, and written skills
• Strong customer service skills
• Learning agility to quickly develop competence and comfort with new technology, applications, and/or work assignments
• Strong analytical, problem-solving, and organizational skills
• A desire to build a career at Northern Trust

Benefits

• Retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts and disability)
• Paid time off
• Parental and caregiver leave
• Life & accident insurance
• Other voluntary and well-being benefits
• Discretionary bonus program with an equity component

Working With Us

We offer a flexible and collaborative work culture where financial strength and stability are assets that encourage exploration of new ideas. Movement within the organization is encouraged, senior leaders are accessible, and we are committed to assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. Please email MyHRHelp@ntrs.com if you need a reasonable accommodation for any part of the employment process.