Client Services Technician - Internal Medicine

Overview

The Client Services Technician is part of a highly functioning care team who helps connect patients to resources and team members to promote the continuity of care and enhanced care coordination. All efforts are focused on practice transformation to support the patient-centered care model.

Responsibilities

• Educates patients of the care team and how they can improve their access to care
• Confirms appointments and provides upcoming patient appointment reminders
• Answers patient questions to connect them to those who can help
• Identifies and carries out clinical support duties associated with patient care services and administrative provider support
• Uses tact and respect to communicate with patients and families during times of emotional and physical stress
• Collaborates with various departments to expedite patient services and improve patient satisfaction

Qualifications

• Necessary Qualifications
• Education: Must have a high school diploma or GED
• Experience: Six (6) months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and demands to meet deadlines and proficiency in typing with accurate spelling and grammar
• Certification: Basic Life Support (BLS) from the American Heart Association (AHA), must obtain within ninety (90) days of hire
• Other Skills And Abilities: A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas: Excellent customer service and telephone communication skills, Proficient knowledge and ability to use computer software, Positive communication and working relationships with others, Possession of high ethical standards and no history of complaints, Reliable and dependable; reports to work as scheduled without excessive absences, Ability to handle sensitive and confidential information, Ability to work independently with minimal to no supervision, Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewers and TCRHCC that the applicant can perform the essential functions of the job, Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job, Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job, Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

Mental and Physical Effort

• Physical Demands: Must be able to maintain balance and sit for prolonged period of time while interviewing patients and preparing the appropriate paperwork for treatment of a patient. Must be able to frequently bend, climb, and reach. Must occasionally stand, walk, kneel and twist. Incumbent must have the ability to occasionally lift, push, and pull up to 10lbs.
• Sensory Requirements: Prolonged ability for near vison, color vision, depth perception, seeing fine details, hearing normal speech, hearing overhead pages, and telephone use. Must also have ability for prolonged far vision. Incumbent must have ability of both hand manipulation in prolonged simple grasping, firm grasping, fine manipulation, and use of keyboards.
• Mental Demands: Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information, and able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay the billing process, and cause unnecessary frustration and problems. Incumbent must have prolonged ability to cope with high level of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, demonstrate high degree of patience, and work in areas that are close and crowded. Must have ability to occasionally work alone and adapt to shift work. Must occasionally accept a flexible schedule to meet unit needs.