Client Services Team - Upper East Side

Key Responsibilities

• Greet and engage clients in a positive and friendly manner
• Provide the highest level of client/customer service and hospitality to all clients/prospective clients
• Share pricing and class information with prospective clients
• Deliver Megaformer machine demos to new clients
• Complete studio tours with new clients
• Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
• Avoidance of knowledge of Mariana Tek system
• Ensure complete knowledge of Mariana Tek system
• Avoidance of Support Management with day-to-day operations of the studio
• Ensure prompt response to studio emails; notify Studio Manager if needed
• Avoidance of Understand SLT product knowledge, policies and procedures for retail operations
• Avoidance of Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
• Avoidance of Assist in retail inventory at the end of the month
• Avoidance of Perform opening and/or closing checklists
• Avoidance of Perform other studio duties as needed

Qualifications

• Mariana Tek software experience a plus
• Leadership experience a plus
• Must have superior customer service skills
• Must have excellent interpersonal skills and a service-oriented outlook
• Must be highly organized
• Ability to work independently as well as on a team
• Strong ability to communicate clearly with team members, clients and senior management
• Must be able to move and/or lift heavy items, up to 50 lbs.