Client Services Team Lead

Summary

Responsible for shipping and receiving, processing and administration of samples, which involve knowledge of intermediate to complex lab and administration policies, programs, and practices while completing appropriate forms, documents, and databases.

Essential Functions

• Influences all aspects of performance management including hiring, goal setting, development, evaluation, performance improvement, motivation, and recognition.
• Builds an engaging team environment by training and coaching associates while holding them accountable to execute Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions.
• Listens to team member feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information.
• Sure individual work is being appropriately prioritized. Ensures timely client responses; re-routes or redeploy work where necessary.
• Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal; samples involve more complex administration.
• Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.
• Picks up, transports, and delivers samples, documents, materials, and other items as needed.
• Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well-established guidelines and instructions.
• Determines short-hold and rush samples and prioritizes based on project requirements.
• Provides intermediate to complex support in the application of and assistance with sample, equipment, and shipping/receiving administration policies, programs, and practices.
• Provides support in researching issues and developing recommendations to resolve project and customer concerns.
• Aids in the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational and operational needs.
• Aids in ensuring compliance with applicable laws, rules, and regulations; seeks guidance or escalates issues when required.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; contributes to a positive workplace environment.

Qualifications

• Education and Experience: High school diploma or equivalent AND three (3) years of sample, material, or lab administration or related experience; OR an equivalent combination of education, training, and experience.
• Required Certificates, Licenses, And Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. Valid Driver’s License is often required.

Physical/Mental Requirements

• Mobility to work in a lab and office setting; ability to use standard office and lab equipment; stamina to sit for extended periods; exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently; vision to read printed materials and screens; hearing and speech to communicate effectively in person and by phone.

Benefits

When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.