Client Services Team Lead

About the role

We are currently seeking a Client Services Team Lead who will provide oversight in areas of Deskside Support and Inventory Management in a high‑volume, fast‑paced environment. The role manages day‑to‑day work activities, timelines, customer experience, relationship management, and workflow prioritization, ensuring staff use required tools to identify, document, track and resolve reported problems while fostering a productive, motivating environment.

Responsibilities

• Provide oversight of deskside support and inventory management functions.
• Run large enterprise‑level teams across multiple locations.
• Perform budget and forecasting analysis for program management.
• Manage staffing, performance, service improvement, and quality initiatives.
• Coordinate day‑to‑day activities, including timelines, customer experience, relationship management, and workflow prioritization.
• Ensure support staff use required tools and software to identify, document, track, and resolve reported problems.
• Create and maintain a productive, motivating work environment.
• Address and resolve customer or client issues and disputes.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field (often required).
• Minimum 10 + years of experience performing IT hardware asset management in a large enterprise.
• ITIL v4 Foundation and Intermediate certification.
• Strong understanding of IT asset lifecycle management and software license management.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project‑management skills for complex asset‑lifecycle tasks.
• Excellent verbal and written communication to collaborate with technical and non‑technical stakeholders.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software, inventory management tools, and data‑analysis applications such as Microsoft Excel.
• U.S. citizenship required.
• Ability to obtain any required clearance (none currently required).

Skills

• Asset Management
• Program Management
• Verbal Communications
• Analytical and problem‑solving abilities
• Written and verbal communication
• Project management
• Data analysis
• Software license management
• IT asset lifecycle management

Benefits

• 401(k) plan with company match
• Comprehensive health and wellness packages (medical, dental, vision, HSA options)
• Flexible work weeks and a variety of paid time off (vacation, sick, personal, holidays, parental, military, bereavement, jury duty)
• Short‑ and long‑term disability, life, AD&D, personal accident, critical illness, and business travel/accident insurance
• Internal mobility team dedicated to career development
• Professional scientific growth opportunities (journal subscriptions, conference attendance, publication support)
• Access to cutting‑edge technology and tools
• Paid vacation and holidays

Pay

The likely salary range for this position is $111,155 – $150,385, set based on experience, geographic location, and contractual requirements.

Schedule

• 40 weekly hours
• Travel required: less than 10%
• On‑site work (telecommuting not offered)
• Work location: Arlington, VA, USA