Client Services Support Representative

Responsibilities

• Promptly answer phone calls with professionalism
• Respond promptly to customer e-mails
• Analyze customer issues and determine effective solutions to resolve them
• Timely and prompt follow-up with clients to communicate resolution and satisfaction
• Cook up with other team members to provide a client solution
• Maintain confidentiality to ensure regulatory compliance and company security policies
• Participate in company training and employee events

Requirements

• 2+ years of telephone and virtual support service experience
• Experience working with doctors/physicians' practices
• Advanced keyboarding skills
• Advanced ability to operate keyboard and mouse
• Intermediate computer navigation
• Basic Microsoft Windows and Office experience
• Able to work independently with minimal to no supervision.
• Able to communicate effectively over the phone and handle all levels of callers professionally
• Able to multitask in a fast-paced environment