Client Services Support - Child Services

Weekdays! No nights! No Weekends! No holidays! 1015 AM to 615 PM! General Description This position provides clerical and medical record support for the Child Community Service Agency and Outpatient Services within the Child and Adolescent Division in Pittsfield. This position assists with back-up reception and patient scheduling. Position will require early evenings. Essential Job Functions Provide general reception functions such as greeting guests, and registering of clients, gathering referral data from sources and assignments of cases of referrals to cliniciansAddress billing and insurance issues with clients who check in for appointments i.e.- requesting co-payments, sliding scale fee payments, MassHealth eligibility verification, address and billing information changes, and obtaining registration information for new and re-entering Brien Center clientsFile, and manage medical record support such as filing, chart assembly, maintenance, chart location, retrieval and release of informationSchedule psychiatric medication/evaluation appointments and track psychiatric referral date when appropriateDistributes Representative Payee checks and keeping all necessary records as required (CBFS)Answer phone and transfer calls to appropriate programs and personnelEnter Sal Activity Logs on a daily basisProvide general clerical support including but not limited to: typing, photocopying, and mail distributionProvide general office support functions including but non limited to: overseeing waiting room activities, maintaining waiting room area and furnishings, order office/maintenance supplies and maintaining janitorial supply closet Other Responsibilities Other duties as assigned by Office Manager relating to general operation of the program Qualifications 1-2 years of prior reception or customer service at the key-holder or supervisory level OR 2-3 years centralized customer service experience requiredHigh school diploma or GED requiredOffice management certification or course-work in related programs preferredPrior experience in medical record principles and practice preferredBilingual preferred Skills Familiarity with general office and clerical support proceduresAbility to word process and enter data with accuracy and in a timely mannerAbility to work with a wide variety of people and personalitiesAbility to multi-task and work in a fast-paced environmentAbility to conduct themselves professionally and represent the agency in a professional mannerHigh regard for confidentiality and the handling of confidential information Working Conditions Works in office; temperature regulated. Physical Conditions Extended monitor viewing and keyboard use requiredVisual and hearing acuity; correctable Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.