Client Services Specialist - WIN Pumps

Founded in 1923, Peerless Pump Company is a US-based manufacturer of horizontal and vertical centrifugal pumps for fire, industrial, and municipal applications. With pump installations in 145 countries, Peerless is globally recognized for engineering tough, reliable, and versatile pump solutions with extensive flow and pressure capabilities. From our production facilities in Indianapolis and Houston to our service centers in Lubbock and Fresno, Peerless pumps are designed to protect people and property from fire and to bring water where it’s needed most. Our product quality is second to none, but it’s our people who’ve made us Peerless for over 100 years. Our legacy of innovation is fueled by attracting, training, and retaining employees from diverse backgrounds. With competitive benefits and a strong emphasis on development, growth, and innovation, Peerless employees come seeking a job but stay to build a career.

About the role

Are you passionate about building strong client relationships and orchestrating complex project deliveries from order to fulfillment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

Responsibilities

• Create and execute account management fulfillment plans, aligning strategic priorities with Sales and key clients
• Act as the single point of contact for customer quotes, orders, project timelines, and technical documentation across assigned accounts
• Develop delivery schedules that balance customer requirements with operational capacity and business objectives
• Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams to resolve complex customer inquiries and escalated issues
• Exercise independent judgment to initiate corrective actions, coordinate logistics, authorize RMAs, and recommend process improvements
• Serve as a trusted advisor to clients, proactively identifying opportunities for improved service and project success

Requirements

• A Bachelor's degree in Business, Communications, or related field
• A minimum of 3–5 years of experience in client services, account management, or a similar coordination role
• Strong analytical, problem-solving, and written/oral communication skills
• Demonstrated ability to exercise independent judgment and discretion on significant business matters

Qualifications

• Experience with ERP systems, SAP preferred
• Background in manufacturing, pump, or engineered-to-order industries
• Proficiency with MS Office and strong organizational skills with minimal supervision required

Benefits

Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s & Peerless Pump Company total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Certain roles are eligible to earn sales incentives based on revenue or utilization.

Pay

The salary range for this position is $50,000 to $73,075 per year.

Schedule

Flexible hours and home working opportunities are available.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. We encourage individuals of all backgrounds to apply.