Client Services Specialist/Senior Client Services Specialist

About the role

We are seeking a professional and detail-oriented Client Services Specialist or Senior Client Services Specialist to join our team. This client-facing role is responsible for delivering exceptional service and support to our clients, ensuring their needs are met with efficiency and professionalism.

Responsibilities

• Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
• Cook up new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
• Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software.
• File client documents and records to the document management system.
• Responsible for client workflow actions including setting up and completing recurring actions as needed.
• Coordinate annual RMD calculation and distributions.
• Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software.
• Adhere to existing processes and willingness to constructively troubleshoot and adjust them as needed.
• Coordinate with new Client Services team members as needed.

Requirements

• Minimum 3 years of experience in a similar role at a financial services firm.
• Strong Microsoft Office skills (Word, Excel, and PowerPoint).
• Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management.
• Skilled in time management and willing to share Team responsibilities; sharing workflow and projects as appropriate.

Preferred

• Bachelor’s degree in Finance, Business, or related degree from an accredited college or university.
• Experience with Charles Schwab (Custodian), Salentica Engage (CRM), and Tamarac (Portfolio Management).
• Experience with alternative investments and SMAs.