Client Services Specialist/Senior Client Services Specialist

About the role

We are seeking a professional and detail-oriented Client Services Specialist or Senior Client Services Specialist to join our team. This client-facing role is responsible for delivering exceptional service and support to our clients, ensuring their needs are met with efficiency and professionalism.

Responsibilities

• Execute all service and operations needs for Schwab brokerage accounts including standard and complex new account opening, updating account features, and maintaining existing accounts.
• Cook up new client onboarding including completion of custodial paperwork, delivery of ADV & related disclosures, and new client welcome procedures.
• Maintain client and account records in the Aldrich Wealth portfolio management, CRM, and Document management software.
• File client documents and records to the document management system.
• Responsible for client workflow actions including setting up and completing recurring actions as needed.
• Coordinate annual RMD calculation and distributions.
• Perform data exports and ad-hoc analysis utilizing spreadsheets and basic data queries/exports from portfolio management & CRM software.
• Adhere to existing processes and willing to constructively troubleshoot and adjust them as needed.
• Coordinate with new Client Services team members.

Requirements

• Minimum 3 years of experience in a similar role at a financial services firm.
• Strong Microsoft Office skills (Word, Excel, and PowerPoint).
• Broad knowledge of Investment Advisory practices, processes, and an understanding of wealth management.
• Skilled in time management and willing to share Team responsibilities; sharing workflow and projects as appropriate.

Qualifications

• Bachelor’s degree in Finance, Business, or related degree from an accredited college or university.
• Experience with Charles Schwab (Custodian), Salentica Engage (CRM), and Tamarac (Portfolio Management).
• Experience with alternative investments and SMAs.

Benefits

• Health Insurance Benefits: medical, dental, vision, life, and disability insurance as well as health savings, flexible spending, and dependent care.
• Retail Savings: 401(k) plan with 1.5% match and 5% discretionary profit sharing.
• Time Off: 4 weeks of vacation and sick leave in the form of a Paid Time-Off bank, 10 Paid Holidays including two floating holidays, 16 Hours of Volunteer Time, Paid Sabbaticals, and Paid Parental Leave.
• Discretionary Incentive Compensation Program: subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational goals.

Pay

A reasonable estimate of the current range for the non-exempt full-time position is $36.05-$45.67 per hour (approx. $75,000-$95,000 annual salary). Salary offered will be based on years of relevant experience and the finalized job title.

Schedule

This is a full-time position. Our standard office hours are Monday – Friday, 8 AM – 5 PM. This is a hybrid position where you must be in the office at least 2 days per week.