Client Services Specialist - On-site Madison, WI

About the role

Provides project management for ongoing client sample programs through daily customer communication and contact. Be an internal liaison for clients so they only need to contact one person. Empowered to make decisions on behalf of clients to provide superior service. Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission) Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities. Onboard new clients by asking appropriate questions and providing SampleKinect® training Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed. Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing) Coordinates conference calls with client and other areas of Food Solutions as needed. Contributes to assigned process improvement projects and supports implementation when needed

Responsibilities

• Provides project management for ongoing client sample programs through daily customer communication and contact.
• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Aids Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
• Onboards new clients by asking appropriate questions and providing SampleKinect® training
• Sets up and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
• Supports other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to assigned process improvement projects and supports implementation when needed

Qualifications

• Bachelor’s degree in a scientific, business or related field (or equivalent work experience 2+ years of direct food testing, high intensity customer service, or other business-related experience)
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Thick-skinned – ability to receive and deliver difficult news
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Ability to work independently
• Knowledge of other software applications (i.e. SFDC, NIMS) preferred
• Ability to work to multiple deadlines
• Learn technical chemistry and microbiology testing requirements
• Communicate appropriately and effectively with internal and external clients
• Positive attitude and sense of urgency
• Experience in a scientific or logistics environment is heavily weighted

Skills

• Customer service skills
• Attention to detail
• Decision-making abilities
• Information dissemination
• Client relationship management
• Technical chemistry and microbiology testing knowledge
• Computer proficiency (Excel, Word, Outlook)
• Teamwork and organizational skills
• Independent problem-solving
• Communication skills (written and verbal)
• Process improvement

Benefits

• Competitive salaries
• Excellent training
• Exceptional career prospects
• M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer

Pay

• Not specified

Schedule

• Not specified