Client Services Specialist II - Theaters and Residencies

About the role

The Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS provides front-line, top-notch service and support for our clients at box offices nationwide. Responsibilities include developing expertise on all products/services, responding to support and service requests, facilitating best practices, tracking interactions, troubleshooting, and assisting with event and promotion configuration.

Responsibilities

• Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
• Develop expertise on all products/services, remaining current with all new releases.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices, offering advice on event and promotion configuration.
• Track and report all client interactions to ensure consistent, high-quality service.
• Troubleshoot and resolve or escalate technical support issues.
• Aid in event and promotion configuration for full-service clients.

Requirements

• 2-4 years live event ticketing and event programming experience
• High School Diploma or its equivalency (BA/BS Degree Preferred)
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner

Qualifications

• Experience with Ticket Operations for a venue

Skills

• Customer Service
• Technical Support
• Event Management
• Software Application Proficiency

Benefits

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401(k) Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings

Pay

$21.27- $24/ hour

Schedule

Full-time