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Jobs · Customer Service · Colorado

Client Services Specialist II - Theaters and Residencies

AXS · Denver, CO · 1 wk ago
On-siteCustomer Service$19.78–$22.32/hrFull-time

About the role

The Ticketing/Client Services Specialist in the Theaters and Residencies Division at AXS provides front-line, top-notch service and support for our clients at box offices nationwide. Responsibilities include working with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges, developing expertise on all products/services, responding to support and service requests, facilitating the sharing of best practices, tracking and reporting client interactions, troubleshooting and resolving technical support issues, and assisting with event and promotion configuration.

Responsibilities

  • Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
  • Develop expertise on all products/services, remaining current with all new releases.
  • Respond to support and service requests from client/venue.
  • Facilitate the sharing of best practices, offering advice on event and promotion configuration.
  • Track and reports all client interactions to ensure consistent, high-quality service.
  • Troubleshoot and resolve or escalate technical support issues.
  • Aid in event and promotion configuration for full-service clients.

Requirements

  • 2-4 years live event ticketing and event programming experience.
  • High School Diploma or its equivalency (BA/BS Degree Preferred).
  • Proficiency with Microsoft Office including Word, Excel, and Outlook.
  • Proven ability to quickly master new end-user software applications.
  • Demonstrated written and verbal communication skills.
  • Ability to provide service in a fast-paced, high-pressure environment.
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner.

Qualifications

  • Experience with Ticket Operations for a venue.

Skills

  • Customer Service Skills
  • Technical Support
  • Event Management
  • Microsoft Office Suite

Benefits

  • Medical, Dental and Vision Insurance
  • Paid Holidays, Vacation and Sick Time
  • Company Paid Basic Life Insurance
  • Voluntary Life Insurance
  • Parental Leave
  • 401(k) Plan (with a current employer match of 3%)
  • Flexible Spending and Health Savings Account Options
  • Wellness Offerings

Pay

$19.78 - $22.32 / hour

Schedule

Full-time

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