Client Services Specialist II

About the role

Join the team at Tykes & Teens and provide mental health services for children and their families in your community. As the Customer Services Specialist II, you will provide essential front office support, ensuring a positive, efficient, and customer-focused experience for clients, families, referral sources, and visitors within the Outpatient Department. This role applies advanced administrative skills to ensure accurate data management, program coordination, reporting compliance, and operational effectiveness.

Responsibilities

• Provide exceptional customer service to clients, families, referral sources, and visitors.
• Answer incoming calls and electronic communications professionally and promptly.
• Respond to written communications within established expectations.
• Assist walk-in clients and visitors by assessing needs and providing appropriate information or guidance.
• Schedule, reschedule, and confirm client appointments.
• Complete client registration and demographic updates.
• Support insurance verification processes and ensure required client information is obtained.
• Perform client check-in and check-out procedures.
• Collect co-pays, balances, and other required payments.
• Create, scan, upload, and maintain client records within the electronic health record (EHR).
• Maintain accurate client information, communication records, and administrative documentation.
• Verify client documents and intake forms within required timeframes.
• Notify clinicians of client arrivals, scheduling changes, and client needs.
• Maintain front office organization and support daily office operations.
• Complete opening and closing procedures.
• Support clinicians and leadership with administrative tasks.
• Maintain HIPAA compliance and confidentiality standards.
• Enter and maintain grant and contract-required data into Carisk, SAMIS, and other required reporting systems.

Requirements

• High School Diploma required.
• Minimum one (1) year of guest relations, front office, or admissions experience.
• Minimum two (2) years' experience working in healthcare.

Skills

• Knowledge of Microsoft Word and Excel.
• Knowledge of administrative and clerical procedures and systems.
• Ability to clearly articulate messages to a variety of audiences and in a variety of formats.
• Work independently and have good organizational skills.
• Ability to give full attention to what others are saying and excellent listening skills.
• Ability to communicate effectively in writing and engaging with others to convey information.

All Tykes & Teens employees require successful completion of all criminal background checks.