Client Services Specialist

What You'll Do

• Partner with clients and internal stakeholders to successfully deliver implementation and onboarding projects
• Support the configuration and setup of SeatGeek products and features, ensuring successful project delivery
• Aid in project planning, requirements gathering, testing, launch preparation, and change management activities
• Build strong relationships with client stakeholders and serve as a trusted advisor throughout onboarding
• Support client go-lives and onboarding milestones, including occasional onsite assistance as needed
• Work closely with clients in steady state to ensure smooth day-to-day ticketing operations and successful use of SeatGeek products
• Facilitate ticketing launches and operational initiatives, including season ticket renewals, relocations, schedule releases, pre-sales, on-sales, playoffs, deposits, packages, plans, and standalone events across sports and entertainment events
• Assist with software configuration and maintenance, including event setup, access control, tax and fee configuration, payment settings, reporting requirements, online offers, and distribution partner integrations
• Provide consultative guidance on product capabilities, operational best practices, and new feature adoption
• Conduct regular client check-ins to understand evolving business needs and identify opportunities for improvement
• Collaborate with Client Success, Product, Support and other cross-functional teams to deliver exceptional outcomes for clients
• Contribute to process improvement initiatives that drive efficiency, scalability, and client satisfaction

What You Have

• 2+ years of experience in ticketing operations, client services, implementation, professional services, or a related customer-facing role
• Experience working with technology platforms, software configuration, or services delivery
• Experience gathering requirements, managing operational processes, or supporting project-based work
• Knowledge of ticketing technology and the sports, entertainment, or live event industry preferred
• Ability to balance short-term project work with ongoing operational responsibilities
• Willingness to travel occasionally to support client meetings, implementations, and event operations
• Comfortable working in a dynamic environment where priorities and responsibilities may evolve based on business and client needs
• Strong communicator who can effectively engage both technical and non-technical audiences
• Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously
• Consultative and client-focused, with the ability to understand challenges and guide stakeholders toward effective solutions
• Strong problem-solving skills with the ability to assess situations, identify root causes, and execute solutions
• Demonstrated ownership and accountability, with a proactive approach to delivering results
• Collaborative team player who builds strong relationships across clients and internal teams
• Passion for technology, ticketing operations, and delivering outstanding client experiences

Perks

• Discretionary annual bonus
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• AWFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching
• Student loan matching program
• Health, vision, dental, and life insurance
• To review our candidate privacy notice, click here.