Client Services Specialist

About the role

A Client Services Specialist at NexxaWorks will work directly on customer resolution in support of strategic marketing, brand development, digital campaigns, content, social media, audience analysis, and client delivery. The role focuses on client services specialized execution within brand development operations, with decisions grounded in current records rather than memory or guesswork.

What helps you succeed

• Use Quality Assurance and Brand Development Support confidently when carrying out client services specialized execution within brand development operations.
• Apply Issue Resolution without losing track of exceptions, owners, or deadlines tied to client services specialized execution within brand development operations.
• Document Service Recovery decisions clearly enough that another teammate can follow the reasoning behind client services specialized execution within brand development operations.
• Use sound judgment around Customer Experience, especially when client services specialized execution within brand development operations requires escalation instead of assumption.

Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Maintain the Client Services Specialist workflow by helping the team resolve routine issues within approved authority.
• Track the Client Services Specialist workflow by helping the team document commitments and next actions.
• Own the Client Services Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Coordinate the Client Services Specialist workflow by helping the team handle assigned customer or client requests.
• Review the Client Services Specialist workflow by helping the team review available case history before responding.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.