Client Services Specialist
Addison Avenue Investment Services, the investment division of First Tech Federal Credit Union, is seeking an experienced Client Services Specialist to support a well-established Financial Advisor Team with a long-standing, high-quality book of business. This role is ideal for a detail-oriented, client-focused professional who thrives in a fast-paced wealth management environment and wants to play a meaningful role in delivering an exceptional client experience within a growing, well-respected investment program.
About the Role
You will act as a key partner to the Financial Advisor, helping manage client relationships, workflows, and operational excellence across the full client lifecycle.
Responsibilities
- Client Service & Relationship Support
- Coordinate and oversee the client onboarding process, including more complex, high-net-worth relationships, while adhering to all compliance standards
- Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
- Communicate regularly with clients via phone, email, mail, and digital channels to support review meetings, events, educational outreach, and client engagement initiatives
- Investment & Planning Support
- Prepare materials, reports, and presentations for client meetings
- Input and maintain client data within financial planning software, including goals, asset allocation, budgeting, savings strategies, and long-term planning assumptions
- Facilitate trade execution and investment transactions per advisor direction and firm policy
- Discuss investment products and strategies in alignment with advisor recommendations, client risk tolerance, and stated objectives
- Operational Excellence & Compliance
- Maintain organized, compliant client records consistent with FINRA, OSJ, and Insurance Agency requirements
- Utilize workflows and task management tools to coordinate service activities and ensure deadlines are met
- Generate and manage client experience plans and touchpoint tracking
- Execute administrative and operational duties that support the overall success of the advisory practice
- Business Development & Team Support
- Track and follow up on new leads from referrals, educational events, and outreach efforts
- Support appreciation and educational events for clients and credit union partners
- Provide occasional mentorship, training, or onboarding support to new or less-experienced associates
Requirements
- Minimum 3 years’ experience in investment support or administration, or similar experience in a client-facing support role with an investment/wealth management company
- Strong understanding of investment products, advisory workflows, and client service best practices
- Advanced experience with CRM platforms and financial planning software preferred
- Exceptional attention to detail, organization, and follow-through
- Ability to manage multiple priorities, meet deadlines, and exercise sound judgment independently
- Professional communication skills with the discretion required for sensitive financial matters
- Expert proficiency with Microsoft Office Suite
Qualifications
- FINRA Series 7 + Series 63 or 66 (or equivalent) required
- Associate’s level degree or equivalent relevant work experience required
Location
Ridgepointe Experience Center | Bellevue WA 98007
Pay
Target Compensation in Washington: $96,000 to $102,000
- Annual base salary: $80,168
- Annual incentive plan: $16,000 to $22,000, based on current production
Benefits
- Traditional medical, dental, and vision coverage
- Generous 401(k) match
- Paid Time Off:
- Accrue up to 15 days in your first year
- 40 hours of sick time annually
- 3 personal days annually
- Paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)
About Us
First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Financial Advisors offer securities through Raymond James Financial Services, Inc. Member FINRA/SIPC and securities are not insured by credit union insurance, the NCUA or any other government agency, are not deposits or obligations of the credit union, are not guaranteed by the credit union, and are subject to risks, including the possible loss of principal. First Tech Federal Credit Union and Addison Avenue Investment Services are not registered broker/dealers and are independent of Raymond James Financial Services, Inc. Investment advisory services offered through Raymond James Financial Services Advisors, Inc.