Client Services Specialist

About the role

Addison Avenue Investment Services, the investment division of First Tech Federal Credit Union, is seeking an experienced Client Services Specialist to support a well-established Financial Advisor Team.

Responsibilities

• Coordinate and oversee the client onboarding process, including more complex, high-net-worth relationships, while adhering to all compliance standards
• Fulfill client requests and resolve service-related issues ensuring all interactions are updated in CRM
• Communicate regularly with clients via phone, email, mail, and digital channels to support review meetings, events, educational outreach, and client engagement initiatives
• Prepare materials, reports, and presentations for client meetings
• Input and maintain client data within financial planning software, including goals, asset allocation, budgeting, savings strategies, and long-term planning assumptions
• Facilitate trade execution and investment transactions per advisor direction and firm policy
• Discuss investment products and strategies in alignment with advisor recommendations, client risk tolerance, and stated objectives
• Maintain organized, compliant client records consistent with FINRA, OSJ, and Insurance Agency requirements
• Utilize workflows and task management tools to coordinate service activities and ensure deadlines are met
• Generate and manage client experience plans and touchpoint tracking
• Execute administrative and operational duties that support the overall success of the advisory practice
• Track and follow up on new leads from referrals, educational events, and outreach efforts
• Support appreciation and educational events for clients and credit union partners
• Occasionally mentor, train, or onboard new or less-experienced associates

Requirements

• Minimum 3 years’ experience in investment support or administration, or similar experience in a client facing support role with an investment/wealth management company
• Strong understanding of investment products, advisory workflows, and client service best practices
• Advanced experience with CRM platforms and financial planning software preferred
• Exceptional attention to detail, organization, and follow-through
• Able to manage multiple priorities, meet deadlines, and exercise sound judgment independently
• Professional communication skills with the discretion required for sensitive financial matters
• Expert proficiency with Microsoft Office Suite

Skills

• FINRA Series 7 + Series 63 or 66 (or equivalent) required
• Associate’s level degree or equivalent relevant work experience required

Benefits

• Target Compensation in Washington: $96,000 to $102,000
• Annual base salary: $80,168
• Annual incentive plan: $16,000 to $22,000, based on current production
• Benefits: Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off: Up to 15 vacation days in your first year
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

Licensing & Education

• FINRA Series 7 + Series 63 or 66 (or equivalent) required
• Associate’s level degree or equivalent relevant work experience required