Client Services Specialist

About the role

Take ownership of customer resolution within customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The work should leave owners, evidence, and next actions visible. Quality Standard Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Coordinate the workflow by helping the team document commitments and next actions.
• Review the workflow by helping the team escalate complex cases with enough context for the next owner.
• Maintain the workflow by helping the team handle assigned customer or client requests.
• Track the workflow by helping the team review available case history before responding.
• Own the workflow by helping the team resolve routine issues within approved authority.

Skills

• Use Omnichannel Service Support and Case Management confidently.
• Apply Case Documentation without losing track of exceptions, owners, or deadlines.
• Document decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Multichannel Support, especially when escalation is required instead of assumption.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.