Client Services Specialist

Responsibilities

• Deliver outstanding customer service to agents, insureds, claimants, and internal business partners.
• Answer, route, and resolve incoming calls, emails, and inquiries in a timely and professional manner.
• Provide accurate contact information for agents, affiliated companies, and internal departments.
• Support daily workflow processing, including handling misdirected and returned emails, document indexing, submission preparation, and basic correspondence.
• Execute routine tasks using established procedures while exercising sound judgment when situations fall outside standard guidelines.
• Handle confidential information with discretion and in accordance with company policies.
• Communicate effectively to obtain necessary information, gain cooperation, and resolve routine issues.
• Prioritize and manage multiple tasks in a fast-paced environment while maintaining a high level of accuracy and quality.
• Document interactions and activities clearly and thoroughly to support ongoing customer service and operational needs.
• Collaborate with team members and internal partners to ensure smooth workflow and consistent service delivery.

Essential Skills

• High school diploma or GED.
• Two or more years of related work experience.
• Proficiency with Microsoft Office applications, including Word and Excel, and general computer literacy.
• Basic math skills sufficient to support daily operational tasks.
• Excellent customer service skills, with a focus on responsiveness and professionalism.
• Strong active listening skills to understand and address customer needs effectively.
• High attention to detail and strong documentation skills.
• Superior verbal and written communication skills, including solid grammar, spelling, punctuation, and sentence structure.
• Ability to work independently with minimal supervision.
• Basic organizational and time-management skills to handle multiple tasks and deadlines.
• Team-oriented mindset with strong interpersonal skills.
• Demonstrated commitment to confidentiality, accuracy, and quality in all work.

Additional Skills & Qualifications

• Typing speed of 35 words per minute with accuracy is preferred.
• Experience in customer support or client services roles.
• Ability to build positive working relationships with internal and external stakeholders.
• Comfort working within structured processes and established procedures while using sound judgment when needed.

Work Environment

• This is a full-time, onsite position with a standard schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m.
• The role involves frequent interaction with agents, insureds, claimants, and internal teams, requiring a professional demeanor, clear communication, and consistent attention to detail throughout the workday.

Job Type & Location

• This is a Contract position based out of Omaha, NE.

Pay And Benefits

• The pay range for this position is $20.00 - $20.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.