Client Services Senior Project Manager

About the role

You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale in complex, global legal outcomes.

This individual will act as the primary day-to-day contact for assigned client engagements, coordinating internal resources, driving project milestones, and ensuring a consistently high-quality client experience in a fast-paced environment. The role supports large-scale legal services programs with significant visibility and requires strong judgment, responsiveness, and stakeholder management capabilities.

Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
• Drives overall client satisfaction through effective communication, responsiveness, and coordination of client deliverables.
• Builds trusted relationships with clients by understanding business objectives, anticipating needs, and providing consultative guidance.
• Coordinates internal stakeholders to ensure timely and accurate execution of project deliverables.
• Establishes project plans, timelines, milestones, and workstreams while proactively identifying and mitigating risks.
• Ensures client requirements are met with the highest level of quality, accuracy, and professionalism.
• Provides regular project status updates, reporting, and strategic recommendations to clients and internal leadership.
• Manages project budgets, financial reporting, forecasting, and resource allocation.
• Partners across operations, technology, legal services, and leadership teams to ensure successful project outcomes.
• Proactively addresses client concerns and escalates issues appropriately when necessary.
• Maintains accurate documentation and project records throughout the project lifecycle.
• Demonstrates leadership and accountability while driving projects to successful completion.
• Acts as a trusted advisor and advocate for client success.
• Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership.
• Assists leadership with resource planning, workload balancing, and project staffing decisions.
• Participates in organizational initiatives focused on service delivery excellence, process improvement, and operational efficiency.
• Identifies opportunities to improve workflows, communication practices, and client outcomes.
• Contributes to a culture of accountability, collaboration, and continuous improvement.

Requirements

• Minimum of 5 years of project management experience in legal services, professional services, consulting, client services, claims administration, litigation support, or related industries.
• Proven ability to manage high-touch client relationships and successfully navigate complex stakeholder environments.
• Demonstrated success managing multiple concurrent projects with competing priorities and deadlines.
• Strong communication and interpersonal skills with the ability to build trust quickly and influence stakeholders at all levels.
• Exceptional client relationship management skills, including proactive expectation management and consultative problem solving.
• Experience leading cross-functional teams and coordinating multiple business functions to achieve project goals.
• Strong organizational skills with the ability to execute effectively in fast-paced, deadline-driven environments.
• Experience managing project budgets, forecasting, reporting, and operational metrics.
• Demonstrated leadership capabilities, including coaching, mentoring, and team development.
• Ability to exercise sound judgment and remain calm under pressure while managing demanding client situations.
• Bachelor's degree or equivalent professional experience required.
• Experience working with law firms, attorneys, legal departments, mass tort administration, class action administration, legal operations, or professional services organizations is preferred.
• Advanced degree, PMP certification, JD, MBA, or other relevant professional certifications are a plus.

Pay

The compensation range for this role is $105,000 to $115,000 USD annually and may be eligible for a 10% annual bonus.

Must be authorized to work in the United States for any employer. Epiq is unable to sponsor or take over sponsorship of employment visas now or in the future.

Benefits

We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click Here To Learn About Epiq's Benefits.