Client Services Representative & Vet Assistant Relief

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi‑doctor team. This unique position combines front‑office client service responsibilities with hands‑on veterinary assistant duties in the field, approximately 80% CSR work and 20% field work. The ideal candidate is highly organized, professional, adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients.

Client Services Responsibilities

• Answer multi‑line phone system in a friendly, professional manner
• Schedule appointments and coordinate ambulatory veterinary services
• Manage client communications via phone, email, and text messaging
• Process invoices and payments
• Perform data entry and maintain accurate medical records
• Assist with client follow‑up and appointment reminders
• Complete general office and administrative tasks
• Provide exceptional customer service to clients and referring partners

Veterinary Assistant Responsibilities

• Assist veterinarians with equine patient care, diagnostics, and treatments
• Prepare and stock veterinary vehicles for daily appointments
• Maintain inventory and supply levels
• Safely handle and restrain horses during examinations, procedures, and emergencies
• Assist with diagnostic testing, including radiography and laboratory procedures
• Administer medications under veterinarian supervision
• Clean, disinfect, and maintain trucks, equipment, and treatment areas
• Sterilize and maintain surgical instruments and medical equipment
• Support veterinarians during routine and emergency field calls

Qualifications

• Previous receptionist or customer service experience
• Knowledge of basic horse care and the equine industry
• Experienced horse handling skills, including trotting, lunging, and safe handling of horses under sedation
• Strong written and verbal communication skills; professional email, text, and client communication experience
• Ability to work efficiently in a fast‑paced, multi‑doctor environment
• Skilled in answering a multi‑line phone system
• Ability to follow instructions while also working independently
• Basic computer proficiency and willingness to learn new software systems
• Strong attention to detail, grammar, and spelling
• Dependable transportation and valid Washington State driver’s license
• Ability to safely lift and carry at least 50 pounds
• Must be at least 18 years of age
• Genuinely enjoys working with animals, even when they are stressed, ill, or in pain
• Works well as part of a team and maintains a positive, collaborative attitude

Physical Requirements

• Frequently walk, stand, bend, squat, and lift throughout the workday
• Work safely around horses of varying temperaments
• Perform physical tasks in outdoor environments and varying weather conditions
• Meet the physical demands associated with ambulatory equine veterinary medicine
• Frequently work in a bent, kneeling, or squatting position
• Ability to lift and carry a minimum of 50 pounds safely

Schedule

Full‑time position; Monday–Friday schedule with hours varying based on practice needs. Participation in evening and weekend on‑call rotations may be required.

Compensation & Benefits

• Base hourly range: $21.50–$26.00 per hour (determined by work location and additional factors such as skills, experience, education, and training)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays