Client Services Representative (Pharmacy Technician)

What You'll Do:

• Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
• Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
• Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
• Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
• Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
• Support your Client Service Manager and collaborate cross-functionally with other departments
• Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
• Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
• Step in and assist in other areas of the business as needed

Qualifications:

• Bachelor’s degree required
• Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
• Demonstrated leadership experience in a client-facing or support environment
• Advanced understanding of the independent pharmacy industry strongly preferred
• Professional, patient, and friendly demeanor
• Exceptional multitasking and organizational skills
• Strong critical thinking, documentation, and problem-solving abilities
• Quick to learn and navigate new software platforms
• Passion for providing excellent customer service and mentoring others

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom