Client Services Representative - Payroll Specialist

AllianceHCM in The Woodlands, TX is looking to hire a full-time Payroll Specialist to support our clients with various human resources-related tasks.

About AllianceHCM

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary, single database, cloud-based software. We help small- to medium-sized businesses manage their payroll, HR, benefits, onboarding, off-boarding, and everything in between. As the second largest privately held payroll company in the U.S., our goal is to constantly innovate and create best-in-class HCM solutions.

At Alliance, our employees enjoy more than rewarding work and competitive compensation. By joining us, you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of what's possible and test new ideas. As part of our team, you'll go as far as you want and have fun doing it.

Responsibilities

As a Payroll Specialist, you're responsible for supporting our clients with the applicant tracking, onboarding, employee self-service, payroll, and human resources systems provided by our company. You will:

• Help clients maintain their employee payroll records, time and attendance information, new hires, terminations, benefits, deductions, and support orders.
• Maintain strong relationships with clients by ensuring all tasks are completed accurately and resolving any issues.
• Process full-cycle payroll from time and attendance, file feeds, and time sheets.
• Consistently communicate with clients either on the phone or via email while maintaining a professional demeanor.
• Seek out ways to increase efficiency, learn new skills, and suggest any beneficial improvements to our processes.
• Assist with any special projects that come your way and keep our HCM software running smoothly.

Requirements

• 3+ years of customer service-related experience in payroll, human resources, benefits, human capital management (HCM), or SaaS.
• Proficiency with computers, including Windows Office programs and CRM Salesforce.
• Proficiency in basic system problem resolution.
• Excellent verbal and written communication skills.
• Ability to keep a cool head under pressure and maintain a friendly attitude while working in a fast-paced environment.
• Highly organized and attentive to detail.

A passion for excellent customer service is essential. Bilingual ability would be a plus, but multiple factors will be taken into consideration.

Benefits

• 100% paid medical, dental, and vision insurance.
• Long-term disability and life insurance.
• 401(k) with company match.
• Profit sharing.
• Rewards and recognition program.
• Professional development opportunities.
• Team building activities.

Schedule

This full-time position works during the day with occasional weekend work and overtime.