Client Services Representative (Onsite) - Indianapolis
Med A/Rx · Indianapolis, IN · 1 mo ago
On-siteOTHR$16/hrFull-time
About the Role
The Client Services Representative serves as a liaison between our clients and the call center staff. They provide services both internally and externally to resolve issues, providing administrative support and processing for call center staff by processing and handling time sensitive documents and patient requests.
Key Responsibilities
- Coordinate, validate, and deliver consumer specific requests
- Analyze consumer mail or itemized billings for accuracy
- Process all internal correspondence and account updates
- Analyze accounts to resolve balance discrepancies and post payments and adjustments
- May be required to verify insurance eligibility
- Inspect bankruptcy notifications
- Process itemized statements and settlement offers
Skills & Competencies
- Attention to detail
- Time management
- Communication
- Customer service skills
- Teamwork
- Critical thinking
- Organization
- Planning skills
- Computer skills
- Proficiency with Microsoft Office applications
- Data entry
Required Qualifications
- HS Diploma/GED
- Excellent computer skills
- Proficiency with Microsoft Outlook, Word, and Excel
Preferred Qualifications
- Experience with Epic EHR system
- Administrative experience
- Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA
Compensation
$16 per hour base
What We Offer
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities