Associate Client Services Representative

Essential Functions

• Trains to provide day to day guidance and support to clients
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
• Develops the interpersonal skills necessary to build effective business relationships with defined clients
• Develops an understanding of clients' potential business needs
• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Provides support to other team members

Qualifications

• Bachelor's Degree Req
• Sometime related work experience Req
• Some related work experience Req
• Experience in an IQVIA role preferred and pharmaceutical experience
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Ability to carry out some analysis and information gathering to resolve problems on routine matters