Client Services Representative I - KSNA

About the role

Client Services Representatives are the heart of our Front Office Team - the first and last impression our clients have of Clay Lacy Aviation. This high-profile role calls for someone with genuine warmth, polished professionalism, and a can-do approach to every request, no matter how big or small.

Responsibilities

• Welcome passengers, pilots, and flight attendants, ensuring a seamless arrival and departure experience
• Coordinate every detail of client trips, including catering, ground transportation, hotel, restaurant, and golf reservations
• Arrange fuel orders and ground services for aircraft
• Respond to client emails and phone calls promptly and professionally
• Perform Operator duties as required
• Keep the lobby clean, welcoming, and fully stocked
• Support other front-of-house functions and duties as assigned

Qualifications

• A natural host - someone who anticipates needs, builds strong client relationships, and actively looks for ways to help
• Excellent verbal and written communication skills, with fluency in English
• Polished personal presentation and interpersonal skills
• Highly organized, detail-oriented, and comfortable working independently
• Thrives in a fast-paced environment and approaches challenges with urgency and enthusiasm
• Proficient in Microsoft Office; comfortable learning new systems
• A collaborative teammate who earns trust through honesty, integrity, and authenticity
• Valid Class C driver's license with a clean driving record
• Flexible schedule with the ability to work varied shifts, weekends, and holidays

Education and experience

• High school diploma or equivalent required; associate degree preferred
• One or more years of aviation client relations experience preferred; luxury hotel or other luxury hospitality backgrounds strongly encouraged to apply

Schedule

• Shifts vary and may include early mornings, evenings, weekends, and holidays
• Weekend availability is required

Compensation

$19.98 - $26.29 per hour, plus eligibility for comprehensive benefits

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.