Client Services Representative I - KSNA
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Content:
- Intro paragraph about company and role: "At Clay Lacy Aviation, we've built a legacy...". This is about the role/company. Could be "About the role". We'll include that as About the role
with
containing that paragraph. - Location: Santa Ana, CA (KSNA). Compensation: $19.98 - $26.29; Eligible for comprehensive benefits. Shift: Friday thru Tuesday 5:00am - 1:30pm (Wednesday & Thursday: OFF). This includes Pay, Schedule, Benefits. - Duties And Responsibilities: list of duties. - Competencies And Skills: list of skills/competencies. - Required Education And Experience: education/experience. - Benefits: paragraph about benefits. - Disclaimer etc: we should remove boilerplate (Disclaimer Statement, ADA, EEO). Also remove "Other duties and tasks assigned" duplicates. We need to include sections only if they have real specific content. Let's extract: About the role: The introductory paragraph(s) before location. Let's capture: "At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service. We're looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation. The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR's demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!" That's substantive. Pay: "$19.98 - $26.29". Also mention "Eligible for comprehensive benefits." That's benefits. Schedule: "Shift: Friday thru Tuesday 5:00am - 1:30pm (Wednesday & Thursday: OFF)". Also note "This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays." That's schedule details. Benefits: Paragraph: "We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available." Also earlier "Eligible for comprehensive benefits." but we can include that in Benefits section. Responsibilities: list under "Duties And Responsibilities". Items: - Greets passengers, pilots, and flight attendants. - Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations. - Arrange fuel orders and other ground services for the aircraft. - Answer customer emails and phone calls in a timely manner - Perform Operator duties as required - Ensure clients have a smooth reservation, arrival, and departure experience. - Knowledge of Clay Lacy Aviation operations and attention to detail. - Performs other front of house functions. - Maintains Lobby clean and replenished - Other responsibilities as requested or assigned. - Other duties and tasks assigned (duplicate). We'll combine. We need to output as
- for each duty.
Skills/Competencies: list under "Competencies And Skills". Items:
- Create strong customer relations and deliver customer-centric solutions.
- Take on new opportunities and challenges with a sense of urgency and enthusiasm.
- Work collaboratively with others to meet shared objectives.
- Communicate a clear understanding of the needs of varied audiences and modes.
- Gain the trust and confidence of others through honesty, integrity, and authenticity.
- Must have a valid C Class Driver's license with a clean driving record.
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
- Excellent communication skills with fluency in reading, writing, and spoken English
- Excellent personal presentation and interpersonal skills.
- Speaking -- Talking to others to convey information effectively.
- Coordination -- Adjusting actions in relation to others' actions.
- Time Management -- Managing one's own time and the time of others.
- Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation -- Actively looking for ways to help people.
- Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
- Highly computer literate and proficient in Microsoft Suite
- Strong organizational skills
- Highly detail-oriented
- Comfortable working independently
- Thrives in a fast-paced environment
- Adept problem solver
- Deadline driven
We need to decide if these belong under Skills or Requirements. The instruction: sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have education/experience separate maybe under Requirements or Qualifications. Let's map:
- Required Education And Experience: "High school diploma or equivalent. Associate degree preferred. One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered. Must pass pre-employment drug testing and background check". This could be Requirements or Qualifications. We'll put under Requirements (or Qualifications). Since we have both sections, we can put education/experience under Requirements, and maybe skills under Skills. Qualifications could be left out if not distinct. But we need to include sections only when there is real specific content. We have content for Requirements (education/experience). We have content for Skills (the competencies list). We could also have Qualifications (maybe combine with Requirements). To avoid thin sections, we could put education/experience under Requirements and skills under Skills, and omit Qualifications.
Pay: we have compensation range.
Schedule: we have shift details.
Benefits: we have benefits paragraph.
Now we need to output HTML fragment with
headings and appropriate
or
- .
We must not include any markdown fences.
Let's craft:
- Greets passengers, pilots, and flight attendants.
- Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
- Arrange fuel orders and other ground services for the aircraft.
- Answer customer emails and phone calls in a timely manner
- Perform Operator duties as required
- Ensure clients have a smooth reservation, arrival, and departure experience.
- Knowledge of Clay Lacy Aviation operations and attention to detail.
- Performs other front of house functions.
- Maintains Lobby clean and replenished
- Other responsibilities as requested or assigned.
- Create strong customer relations and deliver customer-centric solutions.
- Take on new opportunities and challenges with a sense of urgency and enthusiasm.
- Work collaboratively with others to meet shared objectives.
- Communicate a clear understanding of the needs of varied audiences and modes.
- Gain the trust and confidence of others through honesty, integrity, and authenticity.
- Must have a valid C Class Driver's license with a clean driving record.
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
- Excellent communication skills with fluency in reading, writing, and spoken English
- Excellent personal presentation and interpersonal skills.
- Speaking -- Talking to others to convey information effectively.
- Coordination -- Adjusting actions in relation to others' actions.
- Time Management -- Managing one's own time and the time of others.
- Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation -- Actively looking for ways to help people.
- Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
- Highly computer literate and proficient in Microsoft Suite
- Strong organizational skills
- Highly detail-oriented
- Comfortable working independently
- Thrives in a fast-paced environment
- Adept problem solver
- Deadline driven
About the role
At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service. We're looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation. The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSR's demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!
Responsibilities
Requirements
High school diploma or equivalent. Associate degree preferred. One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered. Must pass pre-employment drug testing and background check.
Skills
Pay
$19.98 - $26.29
Schedule
Shift: Friday thru Tuesday 5:00am - 1:30pm (Wednesday & Thursday: OFF). This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available. Eligible for comprehensive benefits.
We need to ensure we didn't repeat content unnecessarily. The schedule paragraph includes the flexible schedule line which also appears in Skills; but it's okay to have it in both? Might be duplicate. Could remove from Skills to avoid duplication. The Skills list includes "This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays." That's a skill/competency? It's more a requirement. Might be better to move that to Requirements or Schedule. Since we already have schedule section, we can remove that line from Skills to avoid duplication. Let's edit Skills list to exclude that line. Also the line "Must have a valid C Class Driver's license with a clean driving record." could be a Requirement rather than Skill. But it's okay as skill. We'll keep. Now check for any boilerplate: we removed Disclaimer, ADA, EEO. Check for any leftover "Other