Client Services Representative (Cherry Hill, NJ)

Duties/Responsibilities

• Interacts with clients via telephone or email, to provide support and information on products or services.
• Collections and enters requests for new or additional services.
• Case assignments & Service Scheduling
• Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Sets up and maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Requirements

• At least a year of relevant experience
• Bachelor's degree is required
• Salary starts at $20 per hour
• Must have experience in an office setting
• Must consent to and pass a formal background check including fingerprinting

Skills/Abilities

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Being Bilingual (Spanish Speaking) is a plus

Education

• Associate’s degree required; Bachelor’s degree preferred
• Office operations experience is required
• Customer service experience is required

Benefits

• A dynamic work environment
• Opportunities for professional growth
• Competitive Pay
• Paid Time Off & Sick Pay (Full-Time)
• PTO accrual based on years of service (13–20 days annually).
• Sick Time Off (STO) up to 40 hours per year.
• Paid Time Off & Sick Pay (Part-Time)
• PTO accrual based on years of service (up to 40 hours annually).
• Sick Time Off (STO) up to 40 hours per year.
• Ongoing Job Training
• Health and Ancillary Full-Time Benefits
• ICHRA Health Coverage Reimbursement Plan
• Short/ Long Term Disability
• Life Insurance
• 401K

Pay Range

$20 - $23 per hour