Client Services Representative

About the role

L&E Research connects clients with consumers, medical professionals, business professionals, and more – for virtually any market research project. We make efficient and accurate connections through the ongoing development of L&E’s software and technology solutions.

Responsibilities

• Welcome guests and ensure they feel taken care of from the moment they arrive.
• Set up rooms, A/V, food, and materials for upcoming research sessions.
• Reset spaces quickly between studies, ensuring the next group is ready to go.
• Cover the front desk, answer phones, and direct visitors with a professional touch.
• Pitch in on recruiting, project support, or additional team needs as they arise.

Requirements

• Valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
• Flexible hours, including some evenings and weekends, up to 30 hours per week.
• Ability to stand for long stretches, move around the facility, and lift up to 25 lbs.
• Curiosity about new tools and technology, including AI.

Qualifications

• Experience in client services, hospitality, or admin support.
• Comfortable with Microsoft Office (Word, Excel, Teams) and OneDrive.

Skills

• Excellent communication skills.
• Customer service orientation.
• Attention to detail.
• Flexibility and adaptability.

Benefits

• Professional development opportunities within the company.
• Opportunities to work in other departments like Operations, Recruiting, and Data Analysis, etc.
• Equal opportunity employer commitment.

Pay

The Pay Range For This Role Is 20 - 25 USD per hour(US)