Client Services Representative

About the role

We’re hiring a Client Services Representative (CSR) to help create great experiences for clients and research participants. Our facilities are where these conversations happen, and our Client Services team is what makes them feel welcoming.

Responsibilities

• Welcome guests and ensure they feel taken care of upon arrival.
• Set up rooms, A/V equipment, food, and materials for research sessions.
• Reset spaces quickly between studies to prepare for the next group.
• Cover the front desk, answer phones, and direct visitors professionally.
• Pitch in on recruiting, project support, or other team needs as needed.

Requirements

• Valid driver’s license, reliable transportation, and insurance (mileage reimbursed for errands).
• Flexible hours, including some evenings and weekends, up to 30 hours per week.
• Able to stand for long stretches, move around the facility, and lift up to 25 lbs.
• Curious about new tools and technology, including AI.

Qualifications

• Experience in client services, hospitality, or administrative support.
• Comfortable using Microsoft Office (Word, Excel, Teams) and OneDrive.

Skills

• Excellent interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Positive attitude and ability to work in a fast-paced environment.

Benefits

• Flexible schedule with the option to work evenings and weekends.
• Professional development opportunities within the company.
• Opportunities to work in different departments based on interests and strengths.

Pay

Details on pay will be provided during the interview process.

Schedule

Flexibility with up to 30 hours per week, including evenings and weekends.

Equal Opportunity Employer

L&E Research is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.