Client Services Representative

Responsibilities

• Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors
• Handle exhibitor list entry and subsequent updates, edits and changes
• Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy
• Write, process and manage Show Organizer work orders, as necessary on assigned events
• Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments
• Perform Client Services Representative functions as outlined in standard operating procedures
• Acts as a liaison with show management, venue contacts, and production personnel with regard to all services
• Partners with City Finance teams to prepare and manage monthly show financial reporting
• Excel tools
• Affords miscellaneous/small projects as needed
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services

Qualifications

• College degree preferred
• Two (2) years’ experience in the tradeshow, convention, hospitality industry or special event planning preferred
• Good oral and written communication skills
• Good organizational skills