Client Services Representative

Location: Hollywood, CA (On-Site). Regular work at the Santa Monica studio; occasional travel to the Hollywood studio or client locations.

Hours: Variable shifts including late nights, weekends, and holidays; overtime as needed.

About the role

The Client Services Representative is part of Company 3’s Client Services Team, dedicated to maintaining the company’s industry-leading reputation through exceptional hospitality. This role focuses on attending to client and artist needs, maintaining kitchen and common areas, and supporting the operations team.

Responsibilities

• Build excellent client relations and create a warm, inviting environment for clients, visitors, and staff.
• Oversee all steps of service during supervised sessions, including greeting clients, ordering meals, preparing food and beverages, and fulfilling requests with professionalism.
• Work directly with Operations to optimize department efficiency.
• Assist in preparation for client luncheons and meetings, including light food preparation.
• Set up daily coffee and breakfast, restock communal snacks and beverages.
• Maintain cleanliness and organization in kitchen and common areas.
• Monitor bays, conference rooms, and lobby for tidiness and upkeep.
• Order supplies and miscellaneous goods while adhering to a budget.
• Plan and execute weekly events, order client gifts, and handle reservations for client dinners.
• Run errands for the kitchen, clients, and staff as needed.
• Collaborate with the Client Services team to plan and execute larger annual parties.
• Plan and execute celebrations for birthdays and holidays.
• Provide support at other studios as needed.
• Provide backup coverage for the Front Desk Reception team.
• Perform other duties as assigned.

Requirements

• Prior restaurant or hospitality experience.
• Strong understanding of service and hospitality.
• Ability to anticipate needs and shift priorities in a fast-paced, high-stakes environment.
• Adaptability, acute attention to detail, and excellent judgment and discretion.
• Ability to maintain a polished and mature demeanor while servicing VIP clients.
• Excellent organizational skills with proven attention to detail.
• Strong problem-solving and interpersonal skills.
• Excellent written and verbal communication skills with a good command of the English language.
• Team player with demonstrated ability to work well independently.
• Thrives in a fast-paced environment and manages competing priorities.
• Meticulous, organized, and works calmly under pressure.
• Prior experience with espresso machines.
• Creative eye and ability to think outside the box to offer solutions.
• Interest in film.

About the Company

Company 3, including its various business units and family of brands, provides a full range of creative services for content creators. Services include conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/design, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, and experiences.

Pay

$20.00 USD hourly.

Benefits

Eligible part-time employees working 25 or more hours per week and full-time employees receive a comprehensive package of health, retirement, and insurance benefits, as well as paid time off. Eligible project hires and part-time employees working fewer than 25 hours per week receive retirement, select insurance benefits, and, where required by law, health benefits. Local benefits plan offerings apply for roles filled in Canada and other territories.