Client Services Representative - Arrowhead Animal Hospital

Responsibilities

• Manage large amounts of incoming calls
• Schedule appointments
• Check clients in and out of the facility
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with improved systems

Requirements

• High School Diploma or equivalent required
• The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment
• At least one year of previous experience in client services
• Previous experience in a multi-doctor veterinary practice is preferred
• Must be computer literate; basic computer skills with ability to navigate new software
• Excellent communication skills
• Able to multi-task
• Able to work well within a team environment

Qualifications

• High School Diploma or equivalent required

Skills

• Excellent customer service skills
• Ability to work in a fast-paced environment
• Previous experience in a multi-doctor veterinary practice
• Computer literacy
• Communication skills
• Multi-tasking ability
• Teamwork

Benefits

• Industry-leading career benefits
• Paid time off
• Paid holidays
• Medical, dental, and vision insurance
• Pet care discounts
• 401K with a true match up to 4%
• Employee Assistance Program
• Mentorship
• Ledership development
• VSOP® grants
• SUVETO’S VETERINARY STOCK OWNERSHIP PLAN

Pay

$20.00 - $21.00 per hour

Schedule

This is a full-time position.